A lot of people has been complaining that they are not able to email from QuickBooks. Here is the fix for it.
Cause: There can be multiple reason for this issue,
- incorrect email configuration.
- PDF Converter not working
- Damaged file.
The Fix: identifying the root cause is very important. here is a few troubleshooting steps to find the toot cause.
1: open an invoice & go to file-save a pdf. & save it on your deskop. If you are able to save it, It means that the pdf converter is working fine & we need to troubleshoot email configuration or data damage.
Lets assume that we are getting an error while saving the invoice as pdf
Here is the fix: Run pdf diagnostic tool.
If that doesn’t help,
1: Download Windows 7 XPS Document writer to the computer.
2: create a new folder on your desktop & extract the downloaded files.
3: go to Open Devices and Printers & delete Microsoft XPS document writer.
4: Click “Add a new printer” on the top and click “The printer that I want
5: Select “Add a local printer or network printer with manual settings” and click next & create a new port.
6: select Local Port from the dropdown & name it as XPS
7: now click ob browse & select the “prnms001” from the extracted folder on the desktop & replace the existing file.
8: do not share it & don’t make it the default printer.
Once done try to save an invoice as PDF & it should work.
IF its not a PDF issue then you need to check with the email configuration setting or data damage.
Feel free to contact me if it docent fix your problem.